Shipping To You

At Project Step Again, we ship your orders quickly, safely, and responsibly — using reliable carriers for each region.

Canada Customers

We will use companies such as Canada Post and UPS to deliver across Canada.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (extra fee applies)

  • Tracking: Every package includes a tracking number sent via email after dispatch.

  • Local Meet-Up Option: Customers in the Greater Toronto Area can request an in-person exchange, similar to a Facebook Marketplace pickup.

Hong Kong Customers

For customers located in Hong Kong, we use Hongkong Post for all local deliveries.

  • Standard Shipping: 2–5 business days

  • Tracking: A tracking number will be provided once your order ships.

  • Event Pickup: You may also collect your order during our official donation or community events.

Hongkong Post - Wikipedia

Other Regions

If you’re ordering from outside Canada or Hong Kong, please contact us at projectstepagain@gmail.com before placing your order. We’ll confirm the best shipping option, estimated delivery time, and cost for your region.

Refund Policy

Due to limited sizing and inventory, we do not accept exchanges. If you need a refund, please contact us at projectstepagain@gmail.com for assistance.

Sustainable Packaging

We use eco-friendly packaging whenever possible, including recyclable boxes and minimal plastic in order to reduce environmental waste while ensuring your shoes arrive safely.

Need help tracking your order?
projectstepagain@gmail.com