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Return Policy
Due to limited sizing and inventory, we do not accept exchanges. If you need a refund, please contact us at projectstepagain@gmail.com for assistance.
Frequently asked questions
What is Project Step Again?
Project Step Again is a project that collects gently-used shoes, refurbishes them, and donates them to underprivileged students. Every pair sold helps fund the cleaning, storage, and delivery process, creating a one-for-one cycle where each shoe sold = one shoe donated.
How can I donate my shoes?
You can donate in two ways:
When buying – donate your old shoes and receive a 10% discount on your new pair.
Without buying – simply ship your gently-used shoes to our warehouse or hand them to us at a collection event.
Before shipping, please upload a photo of your shoes so we can verify their condition.
What kind of shoes are accepted?
We only accept shoes that meet our Donation Condition Policy:
Wearable, not broken or unsafe.
Shoes must be no more than three years old.
At least 80% new (lightly used).
Clean, no odor or mold.
Both shoes must be present and matching.
Shoes that are heavily worn, torn, or unclean cannot be accepted.
What do I get if I donate shoes?
When you donate your gently-used shoes during purchase, you receive:
10% off your total order.
Free shipping if you mail your donation to us.
What happens to the donated shoes?
Every donated shoe goes through our reconditioning process:
Quality check and cleaning
Repair and refurbishment
Safe packaging and delivery to underprivileged students in need
We make sure every pair looks and feels at least 90% new before donation.